<< back

City Of York Council - Be Independent Community Equipment & Response Service

Guildhall, York


Be Independent helps people remain independent and safe at home for as long as possible.
We provide a 24hr emergency response service in the York area.
• Instant response - our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it.
• Personal service - friendly and dignified service.
• Complete reassurance - 24 hour link to our York response centre.
There’s no need to worry about remembering phone numbers, someone not being at home to receive the call or disturbing anybody during the night.
Our system means we automatically have all your
information to hand when you call, such as where you live and any health conditions so you won’t need to tell us this information again.
The pendant can be used from anywhere in the home, and if the operator does not get a response when they talk via the clear loudspeaker on the home unit they will still send help
Tier 1 – Friends and Family monitoring only £18 (+VAT) per month
Tier 2 – Premium Response £32.50 (+VAT) per month
Tier 3 – Premium Plus £45.00 (+VAT) per month
If you receive council tax benefit or housing benefit this service is free.
We also hire and sell equipment to support individuals to live safely at home.

Contact information

01904 645000


Unit 3 And 4, Geralds Court, York, YO10 3DQ

Other information

Opening times

  • 8.30am-6.00pm
  • 8.30am-6.00pm
  • 8.30am-6.00pm
  • 8.30am-6.00pm
  • 8.30am-6.00pm


    Quality awards

    Service Details Confirmed

    DBS policy

    DBS (Disclosure and Barring Service - formerly criminal records check) policy? Yes

    Inclusion statement

    All childcare and services should make reasonable adjustments to support disabled children and young people or those with additional needs. Below is a statement from this provider about their inclusive practice and levels of experience of supporting different needs

    This provider has not given an inclusion statement. Please contact them for details of what adjustments they can make to support access to their service


    • Disability And Additional Needs / Carers
    • Disability And Additional Needs / Disability Aids

    Last updated

    Last updated: 21/11/2018

    Map and Directions

    Map shows approximate location


    Travelling by car or public transport?

    Enter your postcode below to get directions to this service

    Disclaimer—important information about the Family Services Directory

    Whilst the Family Information Service (FIS) works with service providers to try and ensure that the information contained within this directory is accurate and up to date, no warranty is given as to the accuracy of the information. The FIS does not accept any responsibility or liability for the information or links to information on websites supplied by providers or the service that is provided. FIS is an impartial service and does not recommend, support or endorse any services. It is the responsibility of families to choose services carefully and FIS has developed some guidelines to help you.

    The FIS also reserves the right to refuse or delete publication of any organisation or information which it believes, or for which evidence has been provided, contravenes the laws of the UK. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Family Services Directory.

    Contact information

    Email me a copy of this service

    You can receive a copy of this service, or send a copy to a friend. Simply enter your email address below, and then click 'send record'.

    Update service details

    Do you run this service and need to update the details?

    Related pages on YorOK

    QR Code

    A QR code which can be scanned using a mobile phone

    This was printed on 20/2/2019

    If you have a smart phone you can look at the latest version of this record online by scanning this image with a QR code reader.