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SupportLine provides a confidential telephone helpline offering emotional support to any individual on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. SupportLine is a member of the Helplines Association. SupportLine also provides support by email and post.

SupportLine is open to any individual of any age. Calls are received from children, young adults and adults.

SupportLine is able to take calls on a wide range of issues including relationships, child abuse, anger, bullying, eating disorders, exam stress, self harm, domestic violence, rape and sexual assault, disability, mental health, depression, anxiety, panic attacks, addictions, debt, phobias, conflict, sexuality, health concerns, homelessness, racial harassment, loneliness.

SupportLine also keeps information on other agencies, support groups and counsellors throughout the U.K. and this service can also be used by professionals seeking sources of help for the clients in their care. SupportLine can be used as a source of referral by the media to help callers after programmes where it is felt people may be in need of emotional support.

SupportLine listens, supports and responds to callers in need of emotional support. In our lives some of us may suffer emotional and physical traumas, difficulties and fears, that we may find difficult to talk to others about. It can sometimes be hard to confide in those closest to us for fear of being judged, not being believed or understood, or we do not want to worry other people. Some may feel that they simply do not have anyone to turn to or to gain support from. Depression and anxiety may strike for no obvious reason and this may lead to feelings of isolation and despair.

Many callers are suffering from low sense of worth and self esteem. Some have found themselves in situations where they feel they have no control over their own lives. SupportLine tries to empower and encourage callers to be responsible for their own choices, decisions and actions, thereby regaining some control and enabling them to develop or improve their sense of self worth and self esteem and an inner feelings of strength.

SupportLine will enable the caller to talk over his/her feelings with a helpline worker who offers non-judgmental, caring, empathic support. The helpline worker will work with the caller to encourage greater understanding and awareness of the caller's issues and to help the caller develop more positive coping strategies.

Contact information

Helpline: 01708 765200 / Office: 01708 7


PO Box 2860, Romford, RM7 1JA

Other information

For ages

Maximum age: no limit


    Quality awards

    Service Details Confirmed

    DBS policy

    DBS (Disclosure and Barring Service - formerly criminal records check) policy? No

    Inclusion statement

    All childcare and services should make reasonable adjustments to support disabled children and young people or those with additional needs. Below is a statement from this provider about their inclusive practice and levels of experience of supporting different needs

    This provider has not given an inclusion statement. Please contact them for details of what adjustments they can make to support access to their service


    • Addictions (Drugs, Alcohol And Gambling) / Alcohol Use And Abuse
    • Addictions (Drugs, Alcohol And Gambling) / Gambling, Gaming And Online
    • Addictions (Drugs, Alcohol And Gambling) / Substance Misuse
    • Advice And Support / Bullying
    • Advice And Support / Domestic Abuse And Violence
    • Advice And Support / Financial Support Inc Debt And Money Management
    • Advice And Support / Mental Health
    • Advice And Support / Safeguarding - Children And Adults
    • Advice And Support / Sexual Abuse

    Last updated

    Last updated: 12/3/2019

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    Contact information

    Helpline: 01708 765200 / Office: 01708 7

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    This was printed on 19/7/2019

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