<< back

The Yorkshire Water Community Trust

Bolton and Undercliffe, Bradford


Launched back in August 1995, the Yorkshire Water Community Trust was set up primarily to help those individuals and families in real need, who are unable to pay their water charges to Yorkshire Water.

The principal aims of the Trust are:
1. To enable applicants to break the cycle of debt and to resolve their debt problems in the long term
2. To help Yorkshire Water customers who are in conditions of need and are unable to meet or pay charges for the supply of water and sewerage removal
3. To make donations to charitable or other institutions as the trustees, in their absolute discretion, think fit
4. To play a role in the establishment of trust funds throughout the water industry

We've recently launched a new scheme called WaterSupport to help customers who are on lower incomes to pay their water bills. If you're on a low household income and your annual water bill is more than £420 then you may be eligible for help from WaterSupport to reduce the amount you pay.

Applying is easy. All you need to do is call us on 0345 1 24 24 24 and ask to speak to the Customer Support team. They'll advise you if WaterSupport is the best tariff for you and if not advise you on other ways to reduce your bill or spread your payments.

You'll need to provide details of your household income to see if you're eligible, so make sure this information is close at hand before calling.

Ways to contact us:
We have various ways in which you can get in touch with us. Take a look below and choose what's best for you.

Live chat:
Why not try speak to a customer service agent directly to get your query resolved. Our agents are available between the hours of 8am and 8pm, simply click the live chat option to launch a new chat window from the website.

*Please note this doesn't currently work on a smartphone.*

We also have a dedicated customer service twitter account that operates 07:30 - 22:00, 7 days a week, to help handle your queries & provide up to date incident information. Tweet our @YWHelp account.

If you'd rather ring us directly, then you can reach us on the following numbers:Customer Helpline - 0345 1 24 24 24

You can also get in touch with us through the online form. Simply fill in the form and choose how you'd like us to respond.

This service provider has not updated their information since 26/4/2016. Our target is that all service information should be no older than six months. You may wish to contact the provider to confirm the information before attending.

If you are the owner of the service, please update the details.

Contact information

0345 124 2424


Yorkshire Water Plc, Bradford, West Yorkshire, BD3 7YD

Other information


    Quality awards

    Service Details Confirmed

    DBS policy

    DBS (Disclosure and Barring Service - formerly criminal records check) policy? No

    Inclusion statement

    All childcare and services should make reasonable adjustments to support disabled children and young people or those with additional needs. Below is a statement from this provider about their inclusive practice and levels of experience of supporting different needs

    This provider has not given an inclusion statement. Please contact them for details of what adjustments they can make to support access to their service


    • Jobs And Money / Debt And Money Management

    Last updated

    Last updated: 26/4/2016

    Map and Directions

    Map shows approximate location


    Travelling by car or public transport?

    Enter your postcode below to get directions to this service

    Disclaimer—important information about the Family Services Directory

    Whilst the Family Information Service (FIS) works with service providers to try and ensure that the information contained within this directory is accurate and up to date, no warranty is given as to the accuracy of the information. The FIS does not accept any responsibility or liability for the information or links to information on websites supplied by providers or the service that is provided. FIS is an impartial service and does not recommend, support or endorse any services. It is the responsibility of families to choose services carefully and FIS has developed some guidelines to help you.

    The FIS also reserves the right to refuse or delete publication of any organisation or information which it believes, or for which evidence has been provided, contravenes the laws of the UK. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Family Services Directory.

    Contact information

    Email me a copy of this service

    You can receive a copy of this service, or send a copy to a friend. Simply enter your email address below, and then click 'send record'.

    Update service details

    Do you run this service and need to update the details?

    QR Code

    A QR code which can be scanned using a mobile phone

    This was printed on 19/4/2019

    If you have a smart phone you can look at the latest version of this record online by scanning this image with a QR code reader.